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Loading & Display

Messages you see when a page, layout, widget, or its data could not be shown. These are among the most common messages — and the good news is that most are temporary and clear on a refresh or retry. For anything that persists, see What to collect and Who to contact.

Whole-page and layout errors​

"The home layout could not be loaded. Refresh and retry. Contact system administrator if the issue persists."​

  • What it means: Your home/dashboard page could not be built.
  • When it appears: On opening the home page after signing in.
  • What you can do:
    1. Refresh the page.
    2. Check your internet connection and retry.
    3. Sign out and back in.
  • If it keeps happening: Contact your administrator — the home layout is configured for your organisation and role, and a persistent failure usually means it needs attention in configuration. Provide the date/time and a screenshot.

"The data could not be loaded. Retry later." / "The data could not be loaded. Retry, or contact system administrator."​

  • What it means: The content for the current view could not be fetched.
  • When it appears: When opening a record view or a page whose data did not arrive.
  • What you can do:
    1. Use the Retry option if shown, or refresh the page.
    2. Check your connection.
    3. If the message invites you to contact the administrator, that means extra detail was available and the problem may be configuration-related.
  • If it keeps happening: Contact your administrator with the record you were opening (type and name/ID), the date/time, and a screenshot.

"Error while fetching data..."​

  • What it means: A background request to load data did not succeed.
  • What you can do: Wait a moment and refresh; check your connection. This is usually momentary.

Widget errors​

Widgets are the individual panels on a page (lists, charts, forms, and so on). When one widget fails, the rest of the page usually still works.

"Error occured, click to see details."​

  • What it means: A specific widget could not load, and more detail is available.
  • What you can do:
    1. Select the message to open the details.
    2. Screenshot the details — this is exactly what Support or your administrator will need.
    3. Refresh the page to see if it was temporary.
  • If it keeps happening: Share the screenshot of the details, the page name, and the date/time. Start with your administrator; they will escalate to Protrak Support if it is a product issue.

"Widget not found" / "No widgets are available."​

  • What it means: The widget that should appear here is missing, or the page has no widgets configured.
  • What you can do: Refresh once. If it is still missing, this is a configuration matter.
  • Who to contact: Your administrator, who configures which widgets appear on each page.

"No visible columns are configured for this widget. Contact system administrator."​

  • What it means: The widget loaded, but no columns have been set to show, so there is nothing to display.
  • Who to contact: Your administrator — they choose which columns are visible for the widget and your role.

"Field not found"​

  • What it means: A field the widget expected is no longer available (often after a configuration change).
  • What you can do: Refresh. If it persists, tell your administrator which page/widget shows it.

View and page templates​

Templates control how records are laid out. If none are available for you, it is almost always a configuration or role matter for your administrator.

"No view templates are available." / "No view templates are available for <type>."​

  • What it means: There is no view layout configured for this record type.
  • Who to contact: Your administrator, to configure a view template for that type.

"No view templates are configured for your role for <type>."​

  • What it means: View templates exist for this type, but none is assigned to your role.
  • Who to contact: Your administrator. Tell them the record type and your role so they can assign the correct template.

"Contact system administrator to configure view templates." / "No page templates found"​

  • What it means: The page cannot be shown because the required template is not set up.
  • Who to contact: Your administrator.

"There are no child relation types associated with this type."​

  • What it means: This record type has no related child types to show or query.
  • What you can do: This is expected when a type has no children configured. If you believe there should be related items, ask your administrator.

"No workflow is attached to this item."​

  • What it means: The record you opened has no workflow, so there is no workflow view to show. This is a normal state, not an error.

"The resources could not be loaded." / "The task's resource assignment could not be updated."​

  • What it means: Project/task resource information could not be loaded or saved.
  • What you can do: Refresh and retry; check your connection.
  • If it keeps happening: Note the task/record and time, and contact your administrator.

"No tasks are scheduled."​

  • What it means: A normal empty state — there are simply no scheduled tasks to display.

Empty states (not errors)​

These messages are normal. They mean there is nothing to show yet — not that anything is broken. No action is required.

  • "No records were found." / "No Data Found" — the current view or search returned nothing.
  • "No data present" with the suggestion "Regenerate the report to retry." — a report produced no rows; regenerate it if you expected data.
  • "No messages are available yet." — no messages in this conversation yet.
  • "No new notifications." — your notifications are all caught up.
  • "No images are available." / "No image attachments are available." — nothing to show in an image gallery.
  • "No responses found" — no responses have been submitted or recorded yet.
  • "No annotation selected" — select an annotation to see its details; nothing is selected right now.
Expecting data that isn't there?

If an empty state appears where you know records should exist, the most common causes are an active filter hiding rows, or a permission/role that limits what you can see. Clear any filters first; if records are still missing, ask your administrator whether your role has access to them.